Privacy policy

Last updated: November 28, 2024

This Privacy Policy explains how Moravino (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from Moravino.com (the “Site”) or contact us about the Site (together, the “Services”). In this policy, “you” and “your” refers to anyone using the Services—whether you’re a customer, visitor, or someone whose information we’ve collected.

Please read this carefully.

Changes to This Policy
We may update this Privacy Policy occasionally, such as to reflect changes in how we operate or to meet legal requirements. When we make changes, we’ll post the updated policy here and update the “Last updated” date.

How We Collect & Use Your Information
To provide our Services, we collect personal information about you from different sources over the past 12 months, as explained below. How we use this information depends on how you interact with us.

Beyond the specific uses listed, we may use your information to:

  • Communicate with you.
  • Improve our Services.
  • Follow legal rules.
  • Enforce our terms of service.
  • Protect our Services, rights, or the rights of others.

What Personal Information We Collect
The information we collect depends on how you use our Site and Services. “Personal information” means details that identify or relate to you. Here’s what we collect:

Information You Give Us Directly
When you use our Services, you might provide:

  • Contact details: Name, address, phone number, email.
  • Order details: Billing/shipping address, payment confirmation, email, phone.
  • Account info: Username, password, security questions.
  • Shopping activity: Items you view, save, or buy; loyalty points, reviews, referrals, or gift cards.
  • Support messages: What you share when contacting us.

Some features require you to share certain details. If you choose not to, you might not be able to use those features.

Information We Collect Automatically
We collect data about how you use our Services (“Usage Data”) through tools like cookies, pixels, or similar tech. This includes:

  • Device/browser details.
  • Network connection and IP address.
  • How you interact with our Site and account.

Information from Third Parties
We may get information from partners who help us run our Services, such as:

  • Shopify (our website platform).
  • Payment processors (to handle payments for your orders).
  • Advertising partners (when you interact with our ads or emails).

Any third-party data follows this Privacy Policy. See “Third-Party Websites” below for more.

How We Use Your Information
Providing Services:

  • Process payments, fulfill orders, and manage your account.
  • Send order updates, shipping info, and returns/exchanges.
  • Improve your shopping experience (e.g., linking your account to other Shopify services you use).

Marketing & Ads:

  • Send promotions via email, text, or mail.
  • Show you personalized ads for our products.
  • For EU residents: This is allowed under EU privacy laws as part of promoting our business.

Security & Fraud Prevention:

  • Detect and prevent fraud or harmful activity.
  • Keep your account safe (never share your password!). Contact us if you suspect unauthorized access.
  • For EU residents: This is allowed under EU laws to protect our Services and users.

Improving Services & Support:

  • Provide customer support and improve our Services.
  • For EU residents: This is allowed under EU laws to maintain our relationship with you.

Cookies
Our Site uses Cookies (small files stored on your device) to:

  • Power and improve our Services (e.g., remembering preferences).
  • Analyze how users interact with our Site.
  • Allow third parties (like Shopify) to personalize ads or services.

Most browsers accept Cookies by default, but you can change settings to block them. Note: Blocking Cookies might affect how the Site works.

Our Site honors the Global Privacy Control (GPC) signal. If your browser sends this signal, we’ll stop sharing your data for ads. Learn more at globalprivacycontrol.org. We don’t recognize other “Do Not Track” signals.

How We Share Your Information
We may share your information in these cases:

  • With partners who help us run our Services (e.g., payment processors, shipping companies).
  • With marketing partners to show you ads (they follow their own privacy policies).
  • When you ask us to (e.g., using social media features).
  • Within our company group to manage our business.
  • For legal reasons (e.g., court orders, protecting our rights).

In the past 12 months, we’ve shared these categories of information:

Category Who We Share With
Contact details, order info Partners who help run our Site/Services
Payment/shipping info Business/marketing partners
Shopping activity (e.g., purchases) Affiliates (our company group)
Usage Data (how you use the Site)

We do not share sensitive information without your consent.

Third-Party Websites
Our Site may link to other websites. We don’t control their privacy practices, so review their policies before sharing info. We’re not responsible for their content or how they use your data.

Children’s Privacy
Our Services aren’t meant for children under 16. We don’t knowingly collect their information. If you’re a parent/guardian and believe your child shared info with us, contact us to delete it.

Security & Retention
While we take steps to protect your data, no system is 100% secure. Avoid sending sensitive info through unsecured channels.

We keep your information only as long as needed (e.g., to manage your account, meet legal needs, or resolve disputes).

Your Rights
Depending on where you live, you may have rights to:

  • Access the personal info we hold.
  • Delete your info.
  • Correct inaccurate details.
  • Port your data to another service.
  • Opt out of ads/data sharing (use GPC or contact us).
  • Restrict how we process your info.
  • Withdraw consent (where we rely on it).
  • Appeal if we deny your request.

To exercise these rights, contact us using the details below. We’ll verify your identity first. You won’t face discrimination for using your rights.

Complaints
If you’re unhappy with how we handle your data, contact us. If unsatisfied, you may appeal our decision or lodge a complaint with your local data protection authority (for EU residents, see here).

International Data Transfers
Your info may be stored or processed outside your country. When transferring data from Europe, we use approved data protection agreements (like EU Standard Contractual Clauses).

Contact Us
Questions? Want to use your rights? Reach us at:
Email: moravino@outlook.com

Moravino is responsible for your data under applicable privacy laws.